At Need Tech we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible.
In the unlikely event that a product is faulty, the first thing to do is to contact us so we can raise an RMA. A member of our team will contact you to discuss the options available.
PLEASE NOTE: The majority of products we stock come with a manufacturer’s warranty which we have to adhere to. Our supplies are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.
Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
For stock rotation and Customer Error returns:
Approval for return is at Need Tech discretion and is subject to a 10% restocking fee
Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
Need Tech reserves the right to refuse to credit any product(s) not in a satisfactory “unused” condition